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Refund Policy

Boriana PM (BESTSHOPBG) regards customer service and complete satisfaction with the quality of our product range, competitive pricing, easy-to-use shopping system and a comprehensive returns/refund policy as being of the very highest priority and we enclose the following for your reference.

Manufacturing Guarantee 

All BESTSHOPBG’ range of goods are guaranteed against faulty manufacture and each carries a 30-day refund guarantee. We will fully refund the purchase price of your goods should it arrive in anything less than perfect condition (excluding loss or postal damage) and we do not charge shipping or restocking fees.

Customer service - How to obtain a refund or exchange

• What happens upon ordering?
After ordering one (or more) of our goods, we check and authenticate your payment. After that we starting shipping your goods. We also supply a receipt with its own unique Order Number for later reference, in the case you request a refund or return. (Upon return, a credit will be issued and it will appear on your billing statement.)

• Mailing orders
We provide same day shipping of all orders. After authenticating your credit card, we check the goods before placing it in a box and sealing everything inside in order to ensure it arrives in prefect condition, ready for use!

• Checking orders upon delivery
Please inspect your goods upon delivery to ensure that it does not contains any defects

• What do I do if my goods is defective ?
Please inspect your goods upon delivery to ensure that it does not contains any defects

In the event that your goods is defective or torn, or simply decide it no longer suits your requirements, please contact BESTSHOPBG as soon as possible so that we can issue a Return Authorization Number (RAN) by e-mail at: manager@bestshopbg.com before returning anything.
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